We ship every World Suprime order from our warehouse in the United States. Glass and ceramics are packed in recyclable molded pulp.
1. Where we ship
We ship to all 50 US states and Washington D.C. Lighting, mirrors and room collections ship to street addresses only (no PO boxes). We do not ship internationally at this time.
2. Processing time
Orders are packed and handed to the carrier within 1–3 business days after payment (Monday to Friday, excluding US federal holidays). Orders placed after 1pm Pacific Time ship from the next business day.
3. Methods and costs
- Free standard shipping: 4–8 business days after dispatch — free on every order.
We ship with UPS and FedEx. There is no shipping fee.
4. Tracking
You receive a tracking link by email as soon as your order ships. The status of every order is also shown in your account.
5. Delays, lost or broken parcels
If your parcel hasn't arrived 5 business days after the estimated date, email [email protected] with your order number and we will trace it with the carrier. If anything arrives broken or damaged, send a photo within 14 days of delivery and we ship a replacement or refund it in full — there is no need to return the broken item.
6. Wrong address
Please check your shipping address at checkout. Contact us within a few hours of ordering to change it; once a parcel has shipped we can only redirect it if the carrier allows.